UCBCares is a dedicated service providing support to patients and healthcare professionals throughout the treatment journey. You can reach the UCBCares team by phone or email any time day or night*.

Medical and Product Information

From the moment you contact UCBCares, a member of our dedicated team will help you with the following:

  • Information on treatment with UCB medicines prescribed for you, and some guidance on where you can access more information about your medication
  • Disease area information related to your condition to help improve knowledge and understanding
  • Record & respond to all reported medicines complaints so that information obtained is assessed with any required action undertaken
  • Discuss and record all reported adverse events and drug side-effects with UCB medicines
  • If you are a HCP you can contact UCBCares for any questions you may have about UCB's products


Available : Monday to Friday 9am - 5pm*

Charged call

UK: +44 1753 777 100

Ireland: +353 1 463 2371


From UK: 0800 279 3177

From Ireland: 1800 93 00 75

UK: UCBCares.UK@ucb.com

Ireland: UCBCares.IE@ucb.com



To report an adverse event or product complaint, please contact UCBCares using the contact details above. You may also report adverse events via the Yellow Card Scheme at www.mhra.gov.uk/yellowcard

United Kingdom

UCB Pharma, 208 Bath Road,


UCB (Pharma) Ireland Limited
United Drug House, Magna Drive,
Magna Business Park,
Citywest Road, Dublin 24,
To contact UCBCares outside of the UK and Ireland, please visit the Contact Numbers by Country page.

For more ways to contact UCBCares in the UK and Ireland, please visit the Contact Us page.

*Outside working hours the service is managed by a trusted vendor